Technical Support
Need help? There are three ways to reach OurIT Support.
1. Email Support (Fastest Response)
Email is the fastest way to reach OurIT Support. Every email sent to tickets@ourit.ca is automatically converted into a support ticket and routed to the appropriate team member.
If you cannot access email, are experiencing connectivity issues, or are unable to reach your normal systems, use the Support Request form below.
2. Submit a Support Request
If you cannot access your email or are experiencing connectivity issues, complete the form below and we’ll contact you as soon as possible.
3. Call Support
If you are unable to access email or are experiencing an urgent service interruption, call us directly.
Business Hours
Monday to Friday
8:00 AM to 5:00 PM Pacific
Emergency Support
Emergency support is available 24 hours a day, 7 days a week, 365 days a year for business-critical incidents.
Examples include:
- Complete network or internet outages
- Server outages
- Security incidents or suspected breaches
- Phone system outages
- Situations preventing users from conducting business
For emergency situations outside normal business hours, please call +1 6048083853 immediately.
Security Reminder
Verify Before You Grant Access
OurIT will never ask for your password.
Always verify the identity of anyone requesting remote access to your systems, devices, or accounts before granting access. If you are unsure, contact OurIT Support directly.
Before You Contact Support
Providing the following information will help us assist you more quickly:
- Your company name
- A callback number
- Any error messages you are seeing
- When the issue started
- Whether the issue affects one user or multiple users
Technology. Leadership. Security. AI.